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At Falcon TV, we are committed to ensuring your satisfaction with our products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund process.

Refund Procedure:

  1. Contact Us: If you require a refund, kindly reach out to our dedicated Ticket Sales Department or via WhatsApp at +44 75 1149-6262. Please provide your order details, including the transaction ID and a brief explanation of the reason for the refund request.
  2. Verification: Our team will promptly review your request and may seek additional information to understand and address your concerns.
  3. Refund Authorization: Once your request is verified and approved, we will initiate the refund process. You will be notified of the approval and the expected timeline for the refund.

Key Points:

  • No Bank Disputes or PayPal Cases: We kindly request that customers refrain from initiating bank disputes or opening cases on PayPal. Our streamlined refund process is designed to provide a quick resolution without the need for external intervention.
  • Direct Communication: For a faster resolution, please communicate directly with our Ticket Sales Department or through WhatsApp. This ensures clear and efficient communication, expediting the refund process.
  • Timely Refunds: We strive to process refunds promptly, and once approved, the refund will be issued using the original payment method. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider’s policies.

We appreciate your understanding and cooperation in adhering to this refund policy. If you have any further questions or concerns, please do not hesitate to contact us through the aforementioned channels.

Thank you for choosing Falcon TV.

WhatsApp at +44 75 1149-6262

Need help?

Contact us via WhatsApp at +44 75 1149-6262 for questions related to refunds and returns.

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